Personal information is information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number.
Tasty Trays may collect personal information directly from You when You:
- Book or enquire about ordering
- Contact the Tasty Trays team
- Visit our Website
- You can always choose not to provide Your personal information to Tasty Trays, but it may mean that we are unable to provide You with the service.
Tasty Trays collects Your personal information so that we can provide You with the Service and any related services You may request. In doing so, Tasty Trays may use the personal information we have collected from You for purposes related to the Services including to:
- Booking your order
- Recording payments,
- Sending emails
- Carry out marketing
- Comply with laws and regulations in applicable jurisdictions
- Communicate with You
- Tasty Trays will only use Your personal information for the purposes described in this Policy or with Your express permission.
By providing Your personal information to Tasty Trays, You consent to Tasty Trays storing Your personal information. While Your personal information will be stored, it will remain within Tasty Trays effective control at all times. The server host’s role is limited to providing a hosting and storage service to Tasty Trays, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, Your personal information.
Tasty Trays is committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have that have Digital Certificates to ensure all Data transferred between You and the Service is encrypted.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.
We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
Tasty Trays will only disclose the personal information You have provided to us to entities outside the Tasty Trays company if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Policy, including the provision of the Service.
Tasty Trays will not otherwise disclose Your personal information to a third party unless You have provided Your express consent. However, You should be aware that Tasty Trays may be required to disclose Your personal information without Your consent in order to comply with any court orders, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.
The third parties who host our servers do not control and are not permitted to access or use Your personal information except for the limited purpose of storing the information.
If You choose to pay for food by card, Your credit / debit card details are not stored by Tasty Trays and cannot be accessed by staff.
It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at email@example.com
Tasty Trays will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have requested.
We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service. However, we may also be required to keep some of Your personal information for specified periods of time, for example laws required by financial reporting legislation.
If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation:
by e-mail at firstname.lastname@example.org
by letter to The Privacy Officer, 18 Shelley Crescent, Monmouth, NP25 5AZ.
Our Privacy Officer will endeavour to:
- Provide an initial response to Your query or complaint within 10 business days, and
- Investigate and attempt to resolve Your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.
Tasty Trays reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website.
Tasty Trays will make every effort to communicate any significant changes to You.